FAQs
Yes, we offer a 3-month limited warranty for CYANCASE-branded products purchased from our website, which covers one-time replacement of the same product. Within 3 months from the date of original purchase, if you discover a fault with your item(s), simply take pictures of the defect and contact us right away. We will work with you to guarantee your satisfaction. Limitations of our Warranty:
1. Orders placed over 90 days ago, marked down or final sale items.
2. Any scratches or discoloration of your product(s) caused by natural wear and tear are not covered by our warranty.
3. Any damages caused by accidents or unauthorized modifications are not covered by our warranty.
4. No devices (e.g. mobile phones, tablets, etc.) other than CYANCASE-branded products are covered by our warranty.No replacements or refunds are applied to lost or stolen items.
5. If your product(s) is discontinued or out-of-stock, it may be replaced by a similar option. CYANCASE reserves the right to the final decisions.
Different cases are made of different materials but mostly contain TPU and PC.
Our cases are created by our internal team of graphic designers that are highly passionate about the latest trends in fashion and style.
The easy way to remove a phone case is to first lift one side or one corner up from the bottom of the case, then gently remove the case.
Most CYANCASE cases can work with wireless charging. As the thickness of each case type varies, please check the product description or contact us for accurate information.