Shipping Policy

Delivery

WORLDWIDE SHIPPING - 100% TRACKED.

Orders are being dispatched from our warehouse in CO, U.S., within 1-2 business days after placing the order.

The expected normal delivery time is around 7-10 business days depends on the countries.

Your order will be delivered to you via or your local postal services. 

Note:

  • The product preparation time and shipping delivery time are different and separate.

Shipping time:

Please check the regular delivery time for your region as follow:

  • USA: ~10 Business days
  • Japan: ~3-5 Business days
  • UK: ~8 Business days
  • France: ~8 Business days
  • Germany: ~8 Business days
  • Italy: ~8 Business days
  • Spain:~8 Business days
  • Poland: ~8 Business days
  • Austria: ~8 Business days
  • Czechia: ~8 Business days
  • Hungary: ~8 Business days
  • Slovakia: ~8 Business days
  • Switzerland: ~8 Business days
  • Netherlands: ~12 Business days
  • Belgium: ~12 Business days
  • Ireland: ~12 Business days
  • Sweden: ~12 Business days
  • Denmark: ~12 Business days
  • Estonia: ~12 Business days
  • Finland: ~12 Business days
  • Latvia: ~12 Business days
  • Lithuania: ~12 Business days
  • Malta: ~12 Business days
  • Portugal: ~12 Business days
  • Romania: ~12 Business days
  • Slovenia: ~12 Business days
  • Luxembourg: ~12 Business days
  • Ireland: ~12 Business days
  • Bulgaria: ~12 Business days
  • Croatia: ~12 Business days
  • Other European Countries: 15~25 Business days
  • Australia and Oceania Countries: 7~10 Business days
  • Asia Countries: 3~25 Business days
  • Africa, Central, and South America: 3~6 weeks 

You can select and view the estimated delivery time at your location through the product page. (Note: The time shown is working day).

Tracking

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your parcel. Please note that it might take from 1 to 3 business days for tracking to start showing information. Once the package gets taken from us, it travels to the logistics center, where it gets scanned and starts updating tracking status, and it is not unusual for a shipment to go more than 24 hours without an update while in transit. 

You can track your parcel at Track Order or at 17track.net.

FAQs

What happens if my package is lost in transit?

If a package is shown as delivered but not received, please contact the carrier and then notify us.

If it is determined that the package is lost due to wrong delivery by the carrier, we will replace your order.

If the package is lost due to an incomplete, or incorrect address, we can not offer refunds or exchanges - all customers are responsible for ensuring that their shipping address is correct at the time of purchase. In the event that a package is returned to us, you will pay an additional shipping fee in order for the package to be sent out again.

If you find that your shipping address is incorrect, or that it has changed since you've last placed your order, please notify us with the order number address.

 

How many countries do you ship to?

We ship internationally! However, please note the following:

  • You will need to ensure that the item can be lawfully imported to your country.
  • Your package may be subject to additional fees such as custom and import fees.
  • Your shipment will take longer to deliver as international shipments may be subject to customs clearance procedures. In rare cases. It may take 6-8 weeks to deliver.

 

When will my order ship?

If an item is in stock, your order will be processed within 1-2 business days, up to 2 business days.
If the item is out of stock, your order will be processed within 2-4 business days.
The delivery time after processing will vary based on the shipping address. Currently, delivery times vary between 10 to 12 business days within the United States due to the current situation of Covid-19.

Once an item ships, you will receive an email with the tracking information. In special circumstances, tracking numbers may not be available.

 

Will I Be Charged With Customs And Taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us.

We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.

 

Do you ship to P.O.Boxes?

Unfortunately, we currently don't support P.O.Box. Please provide another valid address.

If you have already placed the order with P.O.Box, please contact us and we will change the address for you. Or we will email you once we received the order with the P.O.Box address.

 

How do I change my address?

If you need to change your address for a pre-order that has not yet shipped, please contact customer service. Changing your address under "My Account" will not change the address attached to your pre-order, it will only affect future orders. 

 

Will I receive my order in multiple packages?

It depends:

If you purchase a mix of pre-order and in-stock items, you will be sent multiple shipments.

If you purchase pre-orders with the same pre-order release date, you will be sent one shipment.

If you purchase in-stock items that are shipped from different warehouses, you will be sent multiple shipments.